CMS: what it covers Audience: content editors maintaining what customers see on the ordering channels. You need: CMS — view to browse, CMS — edit to change, CMS — delete to remove. Three separate levels. The CMS covers the content layer of the ordering experience: the images and text customers see, and the complaints structure behind customer service. Two areas Area What it holds Resources Banners, logos, documents, and the presentation of promotions, products, toppings and payment methods Complaints The tree of complaint types used when logging a customer complaint They share the same permissions but are otherwise independent. Three permission levels, not two Most console areas have view and edit. The CMS has a third: Level Lets you View Browse resources and the complaints tree Edit Create and change resources, and add or edit complaint nodes Delete Remove a node from the complaints tree Delete is deliberately separate. Removing a node from the complaints tree affects how complaints are categorised from that point on, which is harder to reverse than editing a label. cms_editor is the role built for this area and holds all three. Content is per source This is the concept that makes the rest of the CMS make sense. Resources are stored per source — web, app, kiosk, each aggregator. The same brand can show a different banner on the web than in the app, because they are different records. So when you edit a resource you are always editing it for a source. Changing the web banner does not change the app banner. This also means "the banner didn't change" is usually the wrong source selected rather than a failed save. Check the selector before re-uploading. Your own scope can further limit which sources you see — see How scope works in practice. The pages in this chapter Topic Page Resource types and the source selector Resources and sources Finding incomplete content Content validation The complaints tree The complaints tree Editing banners, step by step CMS - Resources: Banners Documents per language CMS - Resources: Documents The resources screen CMS - Resources Loading complaints from a file CMS - Complaints CSV Upload