Editing an employee You need: Employees — edit. Editing updates an existing employee's details, their hub, and — for drivers — how the dispatcher treats them. Changing details Open the employee and change what needs changing. The record is the single source for who this person is, so keeping it accurate matters beyond this screen: reports group by hub, and the dispatcher reads driver configuration from here. Moving someone between hubs Changing an employee's hub moves them between operations. This changes which operation they count towards from now on. Historical data is not retrospectively re-filed, so a mid-period move shows the person's work split across both hubs for that period. That is correct, and worth knowing before someone asks why a hub's numbers look odd. Move people at a period boundary where you can. Driver configuration For employees who drive, the record carries the configuration the dispatcher uses — including their driver type, which decides how they rank against others. Two things follow from that, both explained in Driver classification and priority: Internal drivers outrank contracted ones. Changing someone's type changes who wins when both are candidates for an order. Type also decides what they can be given. A zone that allows only certain own-driver types will skip anyone else. So a driver who is "never getting orders" is often a type question rather than an availability one — check the zone's allowed types in Delivery zones as well. What editing does not change Not changed here Change it in What they can do in the console Managing roles from the console What data they can see Setting an employee's scope Their password Employees - Password Updating someone's job does not update their console access. If a person changes role in the business, all three need attention, and it is easy to do one and forget the others. After a change that matters For a driver, confirm the change had the effect you intended by watching whether the dispatcher starts using them as expected on the next cycle — no more than 60 to 300 seconds away. See The assignment cycle, step by step.