Operational alerts
You need: Sales reports.
Three reports that return only the stores currently outside a threshold you set. Where the operations report shows everything, these show you only what needs attention.
The three
| Alert | Flags a store when | Default threshold |
|---|---|---|
| Delivery load | Pending deliveries per active driver exceed the threshold | 2 |
| Cancellations | The share of valid orders falls below the threshold | 90% |
| On-time | On-time percentage is below the threshold and average delivery time exceeds the maximum | 80% and 60 min |
Each threshold is a parameter you pass when running the report, not a saved setting. Change it and re-run to widen or narrow what comes back.
The on-time alert needs both conditions
This is the one people misread. A store is only flagged when it is both below the on-time percentage and above the average-time limit.
That is deliberate. A store missing its target by a little while still delivering quickly is a different problem from one that is slow across the board — and only the second is worth interrupting someone for.
If you want the looser view, raise the maximum-minutes value rather than lowering the percentage.
These are not the Hub alarms
Easy to confuse, genuinely different:
| Operational alerts | Branch alarms | |
|---|---|---|
| Where | Reports | Hub |
| Threshold | Passed per run, by you | Configured chain-wide |
| Lifecycle | Recomputed each time you run it | Raised, then archived |
| Use | Reviewing a period | Acting during service |
Use these when reviewing; use Branch alarms when running the shift.
A workflow that works
- Run all three at their defaults for yesterday.
- For any store that appears, open the Operations report filtered to it.
- Check the store configuration changelog — did something change?
- If several stores appear together, suspect a shared cause before working through them one at a time.
- If the same store appears every day, the threshold is describing normal for that store. Either fix the store or accept it — a permanently-flagged store is noise.
Related pages
- Operations report — the full picture behind an alert
- Branch alarms — the live, chain-wide equivalent
- Alarm settings — where the Hub's thresholds are configured
- Store delivery settings — the tolerances a store is measured against