Quick reference rules

A one-page summary of the rules that come up most often. Each links to the page that explains it in full.
Rule
Behaviour
Orders already out for delivery
Never revalidated, never reassigned — only used to estimate when the driver returns
Orders still waiting to leave
Can be reassigned if a better driver becomes available
Reassignment checks
Run before every single assignment attempt
Reassignment criteria
Based only on driver priority — never on how urgent the order is
Manually assigned orders
Fully locked from automatic reassignment
Internal vs. external drivers
Internal can take orders from external. External can never take from internal
Attempts per cycle
Exactly one with your own fleet and one with Third-Party. The zone decides the order, not the count
Priority Customers (Platinum)
Not considered during regular reassignment — only inside its own optional evaluation layer
Order already with a carrier
Can still be pulled back to your own fleet before the carrier collects it, if inside the free-cancellation window and your fleet has room
A carrier order is never cancelled blindly
Nothing is cancelled without a confirmed replacement already lined up
Unassigned at the end of a cycle
Marked Critical or Pending, and retried from scratch on the next scheduled run
Where to read more
Topic
Page
Driver ranking
Driver classification and priority
Reassignment rules
When an order changes driver
Carrier pull-back
Re-checking orders already with a carrier
The final attempt
Last-Option: the final safety net
Design limits
Known system boundaries