Where each setting lives
Beyond the scheduling plan, several other parts of the product hold settings that directly affect dispatcher decisions. This page lists them by where you'd actually go to change them, and only includes settings you can edit.
For the scheduling plan itself, see Scheduling plans: how the automatic cycle works.
Zones
Edited from the zone's driver-availability settings.
| Setting | What it controls |
|---|---|
| Own vs. Third-Party priority | Whether orders in this zone go straight to carriers first, or start with your own fleet as usual |
| Third-Party ranking rule | When more than one carrier is available for the zone, the order they're tried in: your configured order, lowest cost first, or fastest time first |
| Allowed Third-Party carriers | Which carriers can be offered orders from this zone |
| Allowed own-driver types | Which of your own driver types can deliver in this zone. Leaving this empty blocks all own drivers from the zone entirely |
| Extra time buffer | Additional minutes added to the expected time at the customer's location for orders in this zone — for example, to account for difficult access |
Zones also expose a delivery-time deviation field, along with pricing fields such as delivery fees and minimum order amounts. These are editable on the same screen but are not used by the dispatcher — the delivery-time deviation is consumed by the ordering website, not by the assignment logic.
Stores
Edited from the store's dispatcher settings.
| Setting | What it controls |
|---|---|
| Own-fleet delay tolerance / Third-Party delay tolerance | See Scheduling plans: how the automatic cycle works for how these two work together |
| Kitchen-driver max distance | How far from the store a kitchen-staff driver can be sent. Set to zero to remove the restriction entirely |
Stores also have opening and closing hours, per day and per shift, configured elsewhere in the product. Those are not used by the dispatcher.
Third-Party carriers — general settings
Edited from the carrier's general configuration. These apply company-wide, across every store.
| Setting | What it controls |
|---|---|
| Enabled | Master on/off switch. While disabled, this carrier is never considered, at any store |
| Order type / sales channel | Restricts which order types and sales channels this carrier can be offered |
| Integration endpoint | The connection used to reach this carrier's platform. Normally set once, during onboarding |
| Default delivery cost | Used to estimate and rank this carrier when no live pricing is available |
| Minimum readiness buffer | How long an order must still need before it can be offered to this carrier at all |
| Max cash-on-delivery amount | Cash-paid orders above this amount won't be offered to this carrier |
| Accepts credit card | Whether this carrier can be offered card-paid orders |
| Excluded product families | Product categories — for example age-restricted items — this carrier will never be offered |
| Max distance | Farthest store-to-customer distance this carrier will be offered |
| Free-cancellation window | Minutes after assignment during which the order can still be pulled back without penalty. See Re-checking orders already with a carrier |
| Description | Internal label for this carrier |
A "default delivery time" setting also exists at this level, but it is no longer used. It moved to the per-store settings below so it can be tuned more precisely.
Third-Party carriers — per-store settings
Edited from the carrier's settings for a specific store. These add store-specific detail on top of the general settings above, for the same carrier.
| Setting | What it controls |
|---|---|
| Max time to reach store | If this carrier's driver doesn't arrive within this time after accepting, the order is cancelled and reassigned |
| Estimated time to reach store (fallback) | Used when no live estimate is available for this carrier at this store |
| Max time to accept | If this carrier doesn't accept the order within this time, it's released for reassignment |
| Default delivery time | The delivery-time estimate used when no historical average is available for this carrier at this store |
| Clubbing allowed | Whether this carrier's driver can carry more than one order per trip at this store |
| Capacity at this store | A shared pool for this carrier at this store, not a per-courier limit |
| Operating schedule | Days and shifts during which this carrier is available at this store. Outside these hours it is skipped entirely |