# Add/Modify Cancellation Reasons

On this screen you create a ticket cancellation reason or change its data: its description and the orders in which it can be used.

**How to get here:** **Add** or **Modify** button on the [Cancellation Reasons](https://docs.pizzagest.com/books/pizzagest-O9f/page/cancellation-reasons) window.

<p style="text-align: center;"><img src="https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/tjhIVKlPauQNc2ys-insertar-motivos-anulacion.png" alt="Cancellation Reasons screen"></p>

## Cancellation reason data

- **Code**: filled in automatically in consecutive order; it cannot be modified.
- **Description**: the name of the cancellation reason.

## Order type and Source where it can be used

**Order type** indicates in which type of order the cancellation reason can be used:

| Order type | The cancellation reason can be used in… |
|---|---|
| **Dine-in** | Orders placed as Dine-in. |
| **Delivery** | Delivery orders. |
| **Pick-up** | Orders to be picked up at the premises or branch. |
| **Take-away** | Take-away orders. |
| **Catering** | Caterings or special celebrations. |
| **Employee** | Orders placed by an employee. |

**Source** indicates where the order was placed from:

| Source | The cancellation reason can be used in… |
|---|---|
| **Branch** | Orders placed in the branch. |
| **Web** | Orders placed from the web. |
| **Call Center** | Orders placed from a Call Center. |
| **Kiosk** | Orders placed from a kiosk: a machine on which the customer sets up the order themselves inside the branch. |
| **Hunger** | Orders from the Hunger application, similar to Just Eat. |
| **Tablet** | Orders a waiter places with a tablet from a table on the premises. |

## Buttons

- **Languages**: saves the name of the cancellation reason in [other languages](https://docs.pizzagest.com/books/pizzagest-O9f/page/languages), to use it later in PizzaGest or from the web.
- **Save**: saves the cancellation reason when you have finished setting it up.
- **Cancel**: closes the window without saving the changes.