# Check Order

Once we have chosen the order that we want to consult, from **Choose
order**, we
will see a screen like the one we can see below:

![check_order2.png](https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/7DVTMTeo6BnzKwUN-check-order2.png)

On this screen we will see all the details of the order:

-The **data of the branch** from where the order was placed and the
computer from which the order was taken.

-The **data of the customer** who placed the order.

-The **details of the order**: Order number, Invoice, Type of order,
Shift date, Guests and Payment method.

-The **production times** of the order.

-The **times of delivery** of the order, in case it is a delivery order.

\- The **mileage** in case it is a delivery order, where it will appear:

The **theoretical kilometers**, which are calculated by Google.

The **actual kilometers**, which are calculated by the application for
drivers.

You can also change the mileage with the **Change Mileage** button that
will ask us to enter the actual kilometers and the theoretical
kilometers.

You can also change the driver with the **Change driver** button through
the **Choose
Employee**
screen and it will appear the tip that the customer left in the delivery
order.

-The **data of the Employee** who has taken the order and the driver if
the order was a delivery order.

-The **Edition or Cancelation data** of the order, in case the order has
been edited or canceled.

In the upper line, we have the option to move to the left or right with
the arrow icons, and we will move to the previous or to the next orders
which are of the same **type of order**.

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In the right part, we have several buttons which allow us to make
different functions:

We have to take into consideration that to use some functions, the
system will ask us to enter the code and password of the authorized
user, this will depend on the **Access
Level** of
each employee.

**Check**: It allows us to return to the previous screen **Choose
order**

**Cancel**: We will have to confirm that we want to cancel the selected
order and then we can cancel the order from the screen **Order
Cancellation**

**Print**: It allows us to print the customer’s ticket or the driver’s
ticket if it is a delivery order. Also, if the ticket is from the
current day, it will ask us if we also want to reprint the kitchen
chits.

**Change payment method**: To change the payment method, we have to
click on this button and the **Charge
Order**
screen will appear where we can change the payment method. This option
can be useful, if we have already ended the order and we want to change
the payment method without canceling the order and doing it again.

**Unlock**: This button allows us to unblock an order that has been
taken from another device, in order to modify it.

**Order penalty**: It allows us to make a discount to a ticket already
closed, from the **Order
penalty** screen (For
example if in a delivery order, the deliveryman forgets to carry the
drinks, when he returns he will discount it from the order).

**Delivery incident**: With this button we can add a delivery incident
if it has not been introduced when the driver have come back from the
delivery order in the
**Delivery**
screen. When you click on the button, it will ask us for confirmation
that we want to insert an incident in the order and once confirmed, we
can insert the incidence through the **Delivery
Incident**
screen

**Invoice**: To create an invoice from a ticket that already exists, we
have to click on the **Invoice** button and if we do not have the
customer linked with the order, the **Search for
Customers**
screen will appear. If the customer of the invoice already exists in our
database we will select it and press the **Ok** button, otherwise we
will click on **New customer** button and we will add the customer
through the **Customer
Management**
screen. Once the customer has been selected or if we already have the
customer linked with the order, the **Draw Up an
Invoice**
screen will appear. It must be taken into consideration that the
customer data that will appear on the invoice will be the data that has
been entered in the **More data** tab through the **Customer
Management**
screen.

**Massive printing**: We can reprint a large number of tickets, through
the **Massive
Printing**
screen.

**Changes history**: It will allow us to see all the changes that have
been made in the order. These changes will appear in the <u>Edited</u>
section, where it will appear the number of times the order was edited,
the edition date and the employee who has made each modification. We can
move from one modification to another with the arrow icons which are
above.

**Change guests**: This button allows us to modify the number of guests
of the order, as long as it is not a Delivery or Pick-up order.

**Delivery guarantee**: We can set the maximum discount to refund to the
customer, choosing the order types that we want, in case the order does
not arrive on time, through the **Insert/Modify
Branches**
screen.