# Delivery Incident

Once the driver have clicked on the **Come back** option through the
**Delivery**
screen and accept to enter an incidence, or on the **Delivery incident**
button through the **Check
Order**
screen, we will see a screen like the one we can see below:

![incident_delivery.png](https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/UyGba0VlS4wXoVRa-incident-delivery.png)

In this screen we must choose from the drop-down list the reason for the
delivery incident, we can write a comment if we wish it for a later
consult and press the **OK** button.

We can configure the dropdown list with all the delivery incident
reasons, through the screen**Delivery
Incidents**

We can check all the delivery incidents of the delivery orders, through
the **Daily
Reports**
screen.

The **Cancel** button allows us to exit of the screen without making any
changes.