# Place an Order

Once we have chosen the order type we want to place through the
**Orders**
screen, a screen like the one we can see below will appear:

![place_order.png](https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/dD3mWSvJwsgUx6HN-place-order.png)

To place an order, we must first choose the items from the right side,
which are classified by **Family
Groups**.

Each time we click on a Family Group, all the **Sales
Items**
of each Family Group will appear in the centre.

If we wish that the system does not allow us to add to the order any
item that contains any type of allergen, we will have to select the
proper allergen among the icons that appear in the centre below. In this
case, the items which contain the allergens that we have selected, will
appear with a forbidden sign and the system won’t allow us to add them
to the order.

We have to take into consideration that we can set the allergens through
the
**Allergens**
screen.

![allergens_icons3.png](https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/8rcfPmoKl0LYLBVW-allergens-icons3.png)

We have 2 options to add an item to the order:

**1)** We can select the item with the right mouse button, in this way
the item is added directly to the order, with the configured
**Recipe**
of each article.

**2)** The other option is to select the item with the left mouse
button, and in this case if the item has no recipe, it will be added
directly to the order. In case the article has a configured recipe, the
article will appear with the recipe ingredients selected, but we will
have the option to modify and add ingredients, which will be classified
by columns, that will be the **Inventory Items
Grouping**.
We will see a screen like the one you can see below:

![item_order2.png](https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/qLdxEs2llNPwnUOi-item-order2.png)

If we do not change anything, the **ingredients that are configured in
the recipe** will appear with a **grey background line**.

If we want to **add an ingredient**, we will click on the corresponding
ingredient and the selected ingredient will appear with a **blue
background line**, which means that it is an extra ingredient.

If we want to add a **double ingredient**, we will have to double click
on the corresponding ingredient, either an ingredient is configured by
default in the recipe or it is an extra ingredient. When
double-clicking, the double ingredient will have a **green background
line**.

On the other hand, if we want to **remove an ingredient** that is
configured by default in the recipe, we will have to click on the
ingredient that comes with a grey background line and the **background
line will change to red**, and this ingredient won’t longer be added to
the item.

All the ingredient changes that we can make, may change the price of the
article, which we can see in the lower left part of the screen. This
possible change of the price, will depend on how we have configured the
**Inventory Items of Family
Group**.

In case we have the required **Access Level
Definition**
to the system, we can **invite to ingredients**, by pressing the blue
button of the gift package and then we will click on the ingredients
that we want to invite and these ones will appear with a **yellow
background line**.

Also in the lower left part of the screen, the corresponding allergens
of each item that we have configured in the
**Allergens**
screen will be activated.

If there is a sale item that we can offer to the customer and it is not
included in the Menu, we can add it as **Star Item**, in order to do it,
we must choose in the right side the \*\* System Family Group \*\* and
we will see an icon with a star shape in the centre. If we click on the
icon star, we can put a name and price to the \*\* Star Item\*\* and it
will be added to the order (E.g. fried egg). We have to take into
consideration that in order to use the **Star Item**, the employee who
place the order must have the required level in the function “Sale
system items” in the **Access Level
Definition**
screen.

If we want to add several equal items, we can first add only one, and
then modify the quantity, by clicking on the number that appears in
front of each item added to the order.

------------------------------------------------------------------------

Once we have chosen any article and it appears in the left part of the
screen, we will have some buttons that will help us to configure the
order, these options are located in the upper left part of the screen:

![order_icons_left.png](https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/H1U0Csg2NMFkHviG-order-icons-left.png)

**Delete**: Once we have selected the item that we want to delete from
the order, we will click on the **Delete** button and the item will
disappear from the order. In case the quantity of the item is more than
one, the quantity will decrease one by one.

**Half**: If we want to be able to choose half of the item with some
toppings and the other half with other toppings, we must add the two
items in a row, select the one below and click on the **Half** button.
At that time we can see how the word HALF is added before the name of
the two items. We have to take into consideration that in order to
choose an item as Half, we must activate the corresponding option from
the **Add/Modify Major
Groups** screen.

**Zero out**: In case we have the required **Access Level
Definition**
to the system, we can invite an item from the order, by clicking the
**Zero out** button. If we use it, we will see that the price of the
selected item changes to 0.

**Comments**: If we select an item, and click on the **Comments**
button, we can add a comment for the kitchen staff, since these
observations will appear on the kitchen chit. For instance, the meat is
well done. It is only possible to add one observation per item. We can
write a <u>new comment</u>, or choose one from the list that we can
configure from the **Preparation
Comments**
screen. We have to take into consideration that we can only add comments
on **Sales
Items**
that belong to a **Family
Groups**
which has a printer associated on the **Add/Modify Family
Groups**
screen.

**Courses**: We can use this option in order to configure as the
Starter, First course, Second course or Dessert, the selected item. It
will be very useful for the kitchen staff to prepare the dishes
properly, and also for the waiters when taking orders from the PDA.

We have to take into consideration that while we are placing the order
and we have not yet sent it to the kitchen staff, we will have the
option of **changing the type of Order** from Dine In to Take-away or
vice versa and from Delivery to Pick-up or vice versa, clicking on the
line located next to the total price of the order, in the lower left.

------------------------------------------------------------------------

Up in the center, we can see some details of the order:

![order_details.png](https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/bnrxOJibkLbKWZUw-order-details.png)

**Delivery time of the order, Customer name, Customer address, Postal
Code or Zone, Number of guests, Customer comments, Delivery observations
and the latest Customer order.**

We can edit and modify all these data clicking on the corresponding
data.

------------------------------------------------------------------------

Finally, once we have finished to place the order, we have some options
to end the order, these functions are located in the upper right part of
the screen:

![order_icons_right.png](https://pav-bookstack-docs-uploads.s3.eu-west-par.io.cloud.ovh.net/uploads/images/gallery/2026-09/jczgJrk7uTzbKErq-order-icons-right.png)

**Charge or End**: We will use this option to charge the order and after
having applied the **Applicable
promotions**,
if applicable, we will click on **Charge** and the **Charge
Order**
screen will appear. If it is a Delivery or Pick-up order, this option
will appear with the name **End** and we will **Charge** the order
through the **Delivery Order
Total**
screen.

**Customer**: It allows us to select a customer that already exists or
create a new one through the **Search for
Customers**
screen.

**Discard**: It allows us to discard a complete order that we have not
yet charged. After confirming to the system that we want to discard the
order, all the lines of the order will be deleted and we will return to
the
**Orders**
screen

**Last**: If we have previously selected a customer through the **Search
for
Customers**
screen, the latest order placed by the selected customer will appear.

When the latest customer order appears loaded, we can mark above the
items that the customer wants to order again and we can see how an
asterisk \*\*\*\*\* is added in each article that we select. So, when we
have finished marking the corresponding items, we will click on the
**Green V** icon that appears below the order. Once we have validated
the items that the customer wants to repeat of his last order, we can
continue adding other items or end the order.

On the other hand, if we want to delete all the lines of the order that
have appeared on the screen, we can clean the order by clicking on the
**Red X** icon located at the bottom.

**To Kitchen**: In order to get a jump on work, the order is sent to the
kitchen staff although the order has not been ended. The order will be
pending on the
**Orders**
screen.

**Pending**: The whole order is sent to the kitchen staff, but the order
will be pending on the
**Orders**
screen.