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Logging an incident
You need: Hub — incidents to record one. Reading the incident catalogue needs only Hub — orders a...
The order board
You need: Hub — orders and status. The order board is the working list of orders currently in pla...
Order details and pickup code
You need: Hub — orders and status for the detail view; Hub — pickup code to see the pickup code, ...
Individual permission exceptions
You need: employees:read and employees:write — held by admin and employee_manager. An excepti...
Requesting a new or changed role
Creating or editing a role definition is restricted to PizzaGest's technical team. As a customer ...
The Hub: what it is and who can do what
Audience: hub operators, shift managers and operations managers working the live order board. You...
Managing roles from the console
The console manages roles, assignments, scopes and individual exceptions through four sections. S...
Setting an employee's scope
You need: employees:read and employees:write — held by admin and employee_manager. Scope is s...
Access by section
The full grid of what each role reaches. Legend: 👁 read-only · ✏️ read and write · — no access. A...
Common role combinations
Because an employee can hold several roles and all of them share one scope, most real profiles ar...
How scope works in practice
Four behaviours explain almost every "why can this person see that?" question. Roles are additive...
Scope: what data an employee can see
Every employee has a single scope, which controls what data is visible to them everywhere in the ...
The role catalogue
Each role covers one area of responsibility. If someone needs two areas, give them two roles — se...
Store delivery settings
You need: Store config — view to browse, Store config — edit to change. Held by admin, hub_mana...
Backups and restoring configuration
You need: the view or edit permission for whatever the backup contains — not a separate backup pe...
Roles and scope: the two ideas
Audience: Platform administrators who decide who can do what in the console. You need: the Assign...
Pausing and resuming delivery
You need: Pause / resume delivery — held by admin, hub_manager, dispatcher_manager and branch...
Delivery zones
You need: Delivery zones — view to browse, Delivery zones — edit to change anything. Held by adm...
External carriers
You need: Third-party — view to browse, Third-party — edit to change. Held by admin, dispatcher...
Reporting a dispatcher issue
If something looks wrong — an order assigned to the "wrong" driver, delayed, or stuck unassigned ...