Console

Audience: anyone using the console for the first time. Signing in You sign in with your employee ...

You need: nothing beyond being signed in. Your profile is your own record. What your profile show...

Audience: anyone finding their way around for the first time. The areas The console is organised ...

Audience: anyone wondering why their console looks different from a colleague's. Two separate thi...

Audience: Operations and dispatch managers who configure, supervise, or explain automatic order a...

The terms below are used consistently throughout the Delivery & Dispatcher chapter. Term Meaning ...

Every time the dispatcher runs, it processes each store independently, following five steps in or...

Before the dispatcher evaluates any new assignments, it first re-examines every order that is alr...

The first question on Re-checking orders already with a carrier only cancels a slow carrier if th...

Every order is ultimately resolved using one — or a combination — of three mechanisms. Mechanism ...

After the own solver and the Third-Party attempt have each had their one shot at an order, some o...

Drivers are ranked by three things: their current status, their type, and how close they are to t...

This page only applies if your account has Priority Customers (Platinum) evaluation enabled. It i...

Before every assignment attempt, the dispatcher checks whether an order already assigned to one d...

The dispatcher runs on a schedule you define per store, or per group of stores. Scheduling and as...

Beyond the scheduling plan, several other parts of the product hold settings that directly affect...

A one-page summary of the rules that come up most often. Each links to the page that explains it ...

These are intentional design limits, not faults. Knowing them keeps expectations realistic and sa...

The full path a store's orders take in a single cycle, pulling together everything in this chapte...

If something looks wrong — an order assigned to the "wrong" driver, delayed, or stuck unassigned ...

Why did an order suddenly get reassigned to a different driver? A driver with better priority bec...

You need: Pause / resume delivery — held by admin, hub_manager, dispatcher_manager and branch...

You need: Delivery zones — view to browse, Delivery zones — edit to change anything. Held by adm...

You need: Third-party — view to browse, Third-party — edit to change. Held by admin, dispatcher...

You need: Store config — view to browse, Store config — edit to change. Held by admin, hub_mana...

You need: the view or edit permission for whatever the backup contains — not a separate backup pe...

Audience: hub operators, shift managers and operations managers working the live order board. You...

You need: Hub — orders and status. The order board is the working list of orders currently in pla...

You need: Hub — orders and status for the detail view; Hub — pickup code to see the pickup code, ...

You need: Hub — assign to assign and to see available drivers. Unassigning is a separate permissi...

You need: Hub — modify ETA. Held by hub_manager and branch_manager. The promised time is what t...

You need: Hub — incidents to record one. Reading the incident catalogue needs only Hub — orders a...

You need: Hub — cancel. Typically hub_manager only — deliberately not given to hub_operator. Ca...

You need: Hub — force delivery. Typically hub_manager only. This is the most consequential actio...

You need: Hub — orders and status for the store view, Hub — driver alerts for driver alerts. Alon...

You need: Hub — branch alarms to view. Archiving needs Hub — archive alarms, typically hub_manag...

You need: Alarm settings — view to read, Alarm settings — edit to change. The dedicated role is ...

You need: Archived alarms — view. Exporting needs the metrics export permission. hub_manager hol...

To access the code management section, go to the MARKETING menu in the console's central panel. I...

Audience: marketing and customer-care staff who issue promotions, vouchers, subscriptions and wal...

The five Marketing areas are introduced in Marketing: the five areas. Wallets, vouchers, personal...

Four of the areas described in Marketing: the five areas accept a CSV, so you can issue something...

You need: Promotional codes — view to browse, Promotional codes — edit to create or change anythi...

You need: Promotional codes — edit. Promotional codes are the one import with full job tracking. ...

You need: Voucher manager — view to browse, Voucher manager — edit to create or change. Importing...

You need: Customer promo manager — view to browse, … — edit to change. Importing needs Personal p...

You need: Subscriptions manager — view to browse, … — edit to change. Importing needs Loyalty sub...

You need: Wallet manager — view. Most wallet work starts with a customer on the phone. This page ...

You need: Wallet manager — edit to create or change records. Browsing needs only the view permiss...

Audience: content editors maintaining what customers see on the ordering channels. You need: CMS ...

You need: CMS — view to browse, CMS — edit to change. Resources are the content records behind wh...

You need: CMS — view. The validation list shows resources that are incomplete — the gaps that wou...

You need: CMS — view to browse, CMS — edit to add or change, CMS — delete to remove. The complain...

Overview The Complaints Management CSV Upload system allows you to upload and manage complaint fl...

To access the resource management section, go to the WEB CMS menu in the central panel. Then go t...

To edit a banner, select the redirect type and choose a valid file. Languages Each banner has a c...

To update documents, go to the WEB CMS menu and then RESOURCES. Languages Each language has its o...

Audience: managers and analysts reading performance data, and operations staff investigating a sp...

You need: Sales reports. Every report is driven by the same filter set. Understanding it once cov...

You need: Sales reports. The sales report gives revenue over the period you select, filtered to y...

You need: Sales reports. Product sales shows what actually sold, by article, grouped into familie...

You need: Sales reports. The promotions report shows usage grouped by promotion code — how often ...

You need: Sales reports. Sales by trend lays the period out as a Monday-to-Sunday matrix, broken ...

You need: Sales reports. The operations report is the widest screen in the chapter. It answers "w...

You need: Sales reports. Three reports that return only the stores currently outside a threshold ...

You need: Metrics. Order logs answer "what happened to this order" — the question Reports cannot ...

You need: Metrics — export. This is a separate, higher permission than Metrics, and is normally h...

Audience: HR and anyone who maintains staff records and their console access. You need: Employees...

You need: Employees — view. The employee list The list shows staff within the brand you are in an...

You need: Employees — edit. Editing updates an existing employee's details, their hub, and — for ...

You need: Employees — edit. An external employee is a contracted driver who is part of your own f...

You need: Employees — view to export, Employees — edit to import. Exporting Export produces a CSV...

To assign or change an employee's password, go to the EMPLOYEES menu. Enter your search term in t...

Audience: Platform administrators who decide who can do what in the console. You need: the Assign...

Every employee has a single scope, which controls what data is visible to them everywhere in the ...

Each role covers one area of responsibility. If someone needs two areas, give them two roles — se...

The full grid of what each role reaches. Legend: 👁 read-only · ✏️ read and write · — no access. A...

Because an employee can hold several roles and all of them share one scope, most real profiles ar...

Four behaviours explain almost every "why can this person see that?" question. Roles are additive...

The console manages roles, assignments, scopes and individual exceptions through four sections. S...

You need: employees:read and employees:write — held by admin and employee_manager. Scope is s...

You need: employees:read and employees:write — held by admin and employee_manager. An excepti...

Creating or editing a role definition is restricted to PizzaGest's technical team. As a customer ...

Terms used across the whole console. Dispatcher-specific vocabulary — driver states, Last-Option,...

How to report a console problem so it can be resolved without three rounds of questions. For disp...

Cross-area questions. Each chapter has its own detail; this is the index for the ones that come u...