Delivery & Dispatcher
How automatic order assignment decides which driver or carrier delivers which order, and how to configure it.
What the dispatcher does
Audience: Operations and dispatch managers who configure, supervise, or explain automatic order a...
Dispatcher glossary
The terms below are used consistently throughout the Delivery & Dispatcher chapter. Term Meaning ...
The assignment cycle, step by step
Every time the dispatcher runs, it processes each store independently, following five steps in or...
Re-checking orders already with a carrier
Before the dispatcher evaluates any new assignments, it first re-examines every order that is alr...
When does an alternative exist?
The first question on Re-checking orders already with a carrier only cancels a slow carrier if th...
The three assignment mechanisms
Every order is ultimately resolved using one — or a combination — of three mechanisms. Mechanism ...
Last-Option: the final safety net
After the own solver and the Third-Party attempt have each had their one shot at an order, some o...
Driver classification and priority
Drivers are ranked by three things: their current status, their type, and how close they are to t...
Priority Customers (Platinum)
This page only applies if your account has Priority Customers (Platinum) evaluation enabled. It i...
When an order changes driver
Before every assignment attempt, the dispatcher checks whether an order already assigned to one d...
Scheduling plans: how the automatic cycle works
The dispatcher runs on a schedule you define per store, or per group of stores. Scheduling and as...
Where each setting lives
Beyond the scheduling plan, several other parts of the product hold settings that directly affect...
Quick reference rules
A one-page summary of the rules that come up most often. Each links to the page that explains it ...
Known system boundaries
These are intentional design limits, not faults. Knowing them keeps expectations realistic and sa...
End-to-end overview
The full path a store's orders take in a single cycle, pulling together everything in this chapte...
Reporting a dispatcher issue
If something looks wrong — an order assigned to the "wrong" driver, delayed, or stuck unassigned ...
Dispatcher FAQ
Why did an order suddenly get reassigned to a different driver? A driver with better priority bec...
Pausing and resuming delivery
You need: Pause / resume delivery — held by admin, hub_manager, dispatcher_manager and branch...
Delivery zones
You need: Delivery zones — view to browse, Delivery zones — edit to change anything. Held by adm...
External carriers
You need: Third-party — view to browse, Third-party — edit to change. Held by admin, dispatcher...
Store delivery settings
You need: Store config — view to browse, Store config — edit to change. Held by admin, hub_mana...
Backups and restoring configuration
You need: the view or edit permission for whatever the backup contains — not a separate backup pe...