What you can see, and why
Audience: anyone wondering why their console looks different from a colleague's.
Two separate things decide what you get. Almost every "why can't I…" question is one of them.
| Decides | Set by | |
|---|---|---|
| Your roles | What you can do | Whoever manages employees |
| Your scope | What data you can see | The same person, separately |
They are independent. You can have full rights over a narrow slice of data, or read-only rights over everything.
Why a menu item is missing
Because your roles don't include that area. The console shows what you can act on; it doesn't list things and then refuse them.
If you need an area, ask for the role that covers it — the catalogue is in The role catalogue, and most real jobs are two roles combined rather than one perfect fit.
Why you see fewer rows than a colleague
Because your scope is narrower. Scope filters every screen to the brands, stores and sources you are allowed to see.
This is expected behaviour, and both of you are seeing the correct answer for yourselves. A store manager's report should differ from a regional manager's.
This is the single most reported "the report is wrong", and it usually isn't. See How scope works in practice.
Why you can do something in one place but not another
Because permissions are granular. Being able to view orders in the Hub does not mean being able to cancel one; those are separate permissions, deliberately, so that critical actions can be given to fewer people.
Access by section is the full grid of who can reach what.
Getting something changed
| You need | Ask for |
|---|---|
| A whole area you don't have | A role — The role catalogue |
| One specific ability | An individual exception — Individual permission exceptions |
| To see more data | A wider scope — Setting an employee's scope |
Whoever manages employees can do all three. A brand-new role definition is rarer and goes through a request — see Requesting a new or changed role.
Before you ask
Check whether it is scope rather than permission: can you see the screen but not the data, or not the screen at all? The first is scope, the second is a role. Saying which saves a round trip.