Hub
The live order board: assigning, incidents, critical actions and alarms.
The Hub: what it is and who can do what
Audience: hub operators, shift managers and operations managers working the live order board. You...
The order board
You need: Hub — orders and status. The order board is the working list of orders currently in pla...
Order details and pickup code
You need: Hub — orders and status for the detail view; Hub — pickup code to see the pickup code, ...
Assigning and unassigning a driver
You need: Hub — assign to assign and to see available drivers. Unassigning is a separate permissi...
Changing the promised time
You need: Hub — modify ETA. Held by hub_manager and branch_manager. The promised time is what t...
Logging an incident
You need: Hub — incidents to record one. Reading the incident catalogue needs only Hub — orders a...
Cancelling an order
You need: Hub — cancel. Typically hub_manager only — deliberately not given to hub_operator. Ca...
Forcing a delivery
You need: Hub — force delivery. Typically hub_manager only. This is the most consequential actio...
Stores and driver alerts
You need: Hub — orders and status for the store view, Hub — driver alerts for driver alerts. Alon...
Branch alarms
You need: Hub — branch alarms to view. Archiving needs Hub — archive alarms, typically hub_manag...
Alarm settings
You need: Alarm settings — view to read, Alarm settings — edit to change. The dedicated role is ...
Archived alarms
You need: Archived alarms — view. Exporting needs the metrics export permission. hub_manager hol...