Add/Modify Cancellation Reasons
On this screen you create a ticket cancellation reason or change its data: its description and the orders in which it can be used.
How to get here: Add or Modify button on the Cancellation Reasons window.
Cancellation reason data
- Code: filled in automatically in consecutive order; it cannot be modified.
- Description: the name of the cancellation reason.
Order type and Source where it can be used
Order type indicates in which type of order the cancellation reason can be used:
| Order type | The cancellation reason can be used in… |
|---|---|
| Dine-in | Orders placed as Dine-in. |
| Delivery | Delivery orders. |
| Pick-up | Orders to be picked up at the premises or branch. |
| Take-away | Take-away orders. |
| Catering | Caterings or special celebrations. |
| Employee | Orders placed by an employee. |
Source indicates where the order was placed from:
| Source | The cancellation reason can be used in… |
|---|---|
| Branch | Orders placed in the branch. |
| Web | Orders placed from the web. |
| Call Center | Orders placed from a Call Center. |
| Kiosk | Orders placed from a kiosk: a machine on which the customer sets up the order themselves inside the branch. |
| Hunger | Orders from the Hunger application, similar to Just Eat. |
| Tablet | Orders a waiter places with a tablet from a table on the premises. |
Buttons
- Languages: saves the name of the cancellation reason in other languages, to use it later in PizzaGest or from the web.
- Save: saves the cancellation reason when you have finished setting it up.
- Cancel: closes the window without saving the changes.